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Contact Center Representative


The Dental Contact Center Representative is responsible for answering/troubleshooting all incoming phone calls for all practices within our organization. This individual is an expert in time management, organization, multi- tasking as well as possesses a friendly and approachable attitude. You will collaborate with the treatment coordinator, the clinical team and the management team to ensure that patient care is consistent, accurate and always a number one priority within the practice.


Duties may vary from day-to-day and week-to-week, but will involve the following tasks and responsibilities:

  • Triaging patient emergency phone calls with the treatment coordinator to ensure patient care is handled appropriately and efficiently
  • Verification of insurance policies
  • Obtaining referrals/radiographs/medical clearances etc. from referring offices
  • Booking and managing doctor’s schedules
  • Various front desk duties such as; checking patients in and out, answering phones, scanning paperwork, scheduling, daily deposits, office maintenance on occasion
  • Provide patient with necessary consent forms/post op instructions etc.
  • Obtain/scan required documentation from patient
  • Route appropriate tasks via Open Dental and PIP daily to designated party
  • Follow up on unscheduled/ASAP list to keep doctor schedule full at all times
  • Intake all new patients and obtain proper documentation prior to appointment (referrals/xrays/insurance verifications) etc.
  • Manage Implant Machine leads



  • One year of dental and/or medical office experience
  • High School graduate
  • Valid NYS driver’s license and reliable transportation


  • Able to multitask and handle multiple business and workplace changes that may arise. Able to communicate clearly and effectively orally and in writing.
  • Able to work well on a team and independently.
  • Communicate effectively and develop a strong working relationship with the Doctors and promote teamwork through cooperative and professional behaviors.
  • Demonstrated ability to maintain a safe and healthy environment for patients and co-workers.

Ability to respond professionally in stressful situations.

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