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Patient Care Coordinator


Patient Care Coordinators are instrumental in helping patients receive great care with the attention and follow-up they need for their optimal healthcare experiences. This requires a flexible attitude and a caring disposition.


Duties may vary from day-to-day and week-to-week, but will involve the following tasks and responsibilities:

  • Patient screening upon arrival to the office
  • Scheduling and managing patient flow
  • Meeting with patients and family members to inform and educate them on treatments
  • Answering patient questions
  • Coordinating with insurance carriers
  • Adhering to confidentiality, State, Federal and HIPAA laws and guidelines with regards to patient’s records.
  • Following and demonstrating a commitment to the business policies, professional expectations and Excellence Service Standards
  • Willingness to travel between locations based on need (East Rochester, Greece & Gates)
  • Other duties as assigned.


  • One year of dental office experience
  • High School graduate
  • Valid NYS driver’s license and reliable transportation


  • Able to multitask and handle multiple business and workplace changes that may arise. Able to communicate clearly and effectively orally and in writing.
  • Able to work well on a team and independently.
  • Communicate effectively and develop a strong working relationship with the Doctors and promote teamwork through cooperative and professional behaviors.
  • Demonstrated ability to maintain a safe and healthy environment for patients and co-workers.
  • Ability to respond professionally in stressful situations.

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